This policy explains how cancellations, subscription renewals and refund requests work in relation to the use of GPlus25.
The GPlus25 service is promoted and provided by Rui Armando Mendes Costa Novais as an individual operator under the GPlus25 brand.
GPlus25 provides digital plans that grant access to analytical features. Prices, included features, billing period and renewal conditions are displayed before checkout is completed.
Before completing a subscription, consumers are shown the selected plan, essential features, total price, applicable taxes, billing frequency, the existence and terms of automatic renewal, accepted payment methods and any relevant limitations.
For distance contracts, consumers generally have 14 days from conclusion of the contract to exercise the right of withdrawal without giving a reason, under applicable law.
The request may be sent to hello@gplus25.com by an unequivocal statement. It should include the name, email used for the purchase, order reference, purchase date and the decision to withdraw. Consumers may also use the Dodo Payments contact details shown in the confirmation or receipt. No reason is required.
Immediate performance during the 14-day period only has the effects provided by law where the consumer expressly requests it and, where applicable, expressly acknowledges the loss of the right of withdrawal and receives confirmation of that consent. Without evidence of those conditions, GPlus25 will not presume that the right has been lost.
The user may cancel future subscription renewal through the account management area, when available, or by requesting support through the official contact channels.
A renewal cancellation keeps access active until the end of the paid period. Access ends earlier only where the user expressly requests immediate closure, a refund is issued that is incompatible with continued access, or the account is legitimately suspended or terminated under the Terms. Before deleting an account, the user should cancel any active renewal.
Without prejudice to the right of withdrawal and other mandatory consumer rights, other refund requests are reviewed case by case, considering the digital nature of the service, usage period, relevant technical failures and the applicable payment provider rules.
Where there is a legal right to a refund, it will be executed without undue delay and, where the law sets that period, no later than 14 days after the relevant notice. As a rule, the same payment method used for the purchase will be used, unless expressly agreed otherwise and at no additional cost to the consumer.
Dodo Payments acts as merchant of record and authorised reseller to the buyer. It collects payment, issues the confirmation and invoice or receipt, handles sales taxes and executes refunds. GPlus25 remains responsible for supplying, providing access to and supporting the digital service.
For questions about cancellations, renewals, billing or refunds, the user should contact GPlus25 through the contact form available on the website or reply to official support/billing communications.
Consumers may submit a complaint directly to hello@gplus25.com. Whenever possible, the complaint should include the account email, order or payment reference, date and a clear description of the request.
Portuguese Electronic Complaints Book
Alternative dispute resolution entity territorially relevant to Fafe:
Consumers may consult the updated list of alternative dispute resolution entities from the Portuguese Directorate-General for Consumers. This information does not restrict the right to use the competent courts and does not, by itself, constitute voluntary submission to arbitration outside legally mandatory cases. www.consumidor.gov.pt