This page explains how to contact GPlus25 for technical support, account questions, subscriptions, billing, cancellations and refunds.
The GPlus25 service is promoted and provided by Rui Armando Mendes Costa Novais as an individual operator under the GPlus25 brand.
GPlus25 is a digital football statistics analytics platform. Subscriptions provide access to structured data, indicators, quantitative models, competition dashboards and research tools.
For support requests, users may contact GPlus25 by email. We recommend including the account email, subscribed plan and a clear description of the request.
hello@gplus25.comSupport is provided on business days. GPlus25 aims to send an initial response normally within two business days, although this is not a guarantee for complex requests, external incidents or periods of exceptional demand.
Dodo Payments acts as merchant of record and authorised reseller of subscriptions. It collects payments, issues invoices or receipts, handles sales taxes and executes refunds.
Withdrawal, cancellation or refund requests may be sent to hello@gplus25.com. GPlus25 acknowledges receipt and initiates or communicates the request to Dodo Payments, which executes the refund as merchant of record. Mandatory consumer rights prevail over operational rules.
Consumers may submit a complaint directly to hello@gplus25.com. Whenever possible, the complaint should include the account email, order or payment reference, date and a clear description of the request.
Portuguese Electronic Complaints Book
Alternative dispute resolution entity territorially relevant to Fafe:
Consumers may consult the updated list of alternative dispute resolution entities from the Portuguese Directorate-General for Consumers. This information does not restrict the right to use the competent courts and does not, by itself, constitute voluntary submission to arbitration outside legally mandatory cases. www.consumidor.gov.pt